Shipping policy

Hire charges, deposits and payment terms

• The hire agreement is a legally binding document between Rotospa Ltd (Trading as RotoSpa Hire) and you the customer.
• You must pay the hire charges shown in the hire contract. These charges will relate to the dates shown.
• The £40 non-refundable deposit will be deducted from the total hire charge. If the spa has incurred damage during the hire period or requires cleaning beyond normal operation a charge not exceeding £250 will be charged to the customer’s card.
• Delivery charges are not refundable

Hire periods

• The full hire period is for the dates shown on the hire contract.
• At the end of the full hire period, goods not made available for collection will be placed back on hire for a further duplicated hire period and at the same hire charge. Any additional charges will be charged to your card, we will notify you of any additional costs.
• The contract comes into effect when you have signed and agreed to comply with the terms of the contract and we have accepted your order.

Your responsibility when hiring goods

• You must assist us in the delivery and collection at your location. We require one able bodied adult to help site the hire spa. You must give us clear instructions, and take all reasonable steps to ensure the safety of our staff. We accept no responsibility for any damage or injuries caused. You will need to make sure there is adequate access to roll the spa into position, if any fence posts need to come down, doors off etc. then you must do this prior to delivery, our drivers will under no circumstances carry out alterations to your property in any way.
• You will supply the electricity and water for the equipment during the hire period. You must make sure you have a suitable safe electrical supply and it must be within 10 metres of the edge of the spa once sited. Please ensure you advise us prior to delivery if the distance is greater than 10 metres as under no circumstances can the hot tub be plugged into a standard extension cable.
• Although our hire tubs are a maximum of 2 metres diameter they require a minimum space of 3 metres diameter for safe operation. You must ensure that there is sufficient access to get the spa into your chosen space, if access is not possible there will, under no circumstances, be any refunds.
• The hirer will inspect the equipment with Sutton Spa Hire and note and sign for any damage on the equipment.  You become responsible for the goods when you receive the hired equipment. Please take extra care to stop sharp objects from being around or in the hot tub, glass is prohibited within the hot tub. Prevent people from jumping in or on the hot tub, pets are prohibited from entering the water.
• You will be supplied with ample chemicals for the duration of your hire period, do not use or add any other chemicals to the water other than chemicals supplied by Sutton Spa Hire. Do not add foam bath or washing up liquid of any description. Failing to comply with these instructions may cause serious damage to the hot tub or users. You will add chemicals required to maintain the water in the hot tub and understand the risks involved in not maintaining the water as per RotoSpa Hire instructions.
• For domestic use, we advise no more than the maximum number of stated people use the spa throughout the hire period (Orbis 4 people, QuatroSpa 5 people, DuraSpa 5 people) ensuring water is drained and fresh is put in should it become cloudy. We also advise showers are taken by anyone intending to use the spa prior to getting in. It is the responsibility of the person hiring the spa to maintain the chemical levels and keep the water safe and clean for use as per the user instructions. It is the responsibility of the person hiring the spa to ensure the spa water is tested 3 times per day and results recorded on the supplied record sheet, it is not the responsibility of RotoSpa Hire.
• You should not allow anyone under the influence of alcohol or drugs to use the equipment. You will not attempt to or move the equipment from the location that Sutton Spa Hire has placed it. The hirer will not tamper or adjust any aspect of the equipment mechanics or electrics.
• Hot tub is used entirely at hirer’s own risk. You will be responsible for any death, injury, loss or damage caused by the goods being misused while they are hired to you. By hiring you agree you may be exposed to all dangers associated with water including slip hazards and wet surfaces. You must tell us immediately if the goods are involved in any accident resulting in damage to the goods or to other property, or injury to any person.
• If the goods break down or are not working properly you must report this to us immediately. You must not use the goods or repair them unless we have agreed otherwise. If any term in this contract cannot be enforced or agreed then the hire of Sutton Spa’s equipment will not be supplied.
• Any variation of the above terms is by written agreement between Sutton Spa hire and the hirer and this must be signed by both parties.
• All equipment remains at all times the property of RotoSpa Hire.
• Upon paying your deposit you are bound by the terms set out in this agreement.
• The hirer must ensure access to the end site for the spa is clear of any obstructions and that is sufficient for the selected hot tub to fit through. If the spa cannot fit through the access route laid out by yourself we will remove the tub from your property and you will lose your deposit. Any extra time taken to find an alternative route or excessive amount of time used to get the spa into place due to the hirer needing to clear the access route or otherwise, will incur a fee for the extra time spent on site by the staff of Sutton Spa Hire.
• An extension cable is NOT permitted

Cancellation

Should you need to cancel your hire spa for any reason please notify us at your earliest convienience.

Safety instructions when hiring goods

You must make sure that everyone who uses the goods is properly instructed on how to use them safely and correctly, and that they have all the instructions we have supplied. You must make sure the goods are not misused. You must ensure everyone using the goods is in a sound healthy and fit state or have the permission of their doctor where appropriate. The hot tub is not suitable for use by pregnant women or children under 5 years old. Users must not be under the influence of drugs or alcohol. Children must be supervised by a responsible adult at all times.

Limits of our liability

All the times and dates we quote for delivering or collecting the goods are approximate. We will not be liable for any delays caused by circumstances beyond our reasonable control. If the goods breakdown or stop working, we will determine the problem as soon as possible, after you have reported it to us, and then try to replace them or repair the fault as soon as reasonably possible. We will not be liable for any injury or damage caused to your property. If you hire the goods for use in a business, we will not be liable for any indirect loss or any loss of business or profits, savings you expect to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly. We will not be liable for any personal injury or death caused by inappropriate use of the hot tub.

Lost, stolen, damaged or unclean hired goods

You are responsible for looking after the goods and returning them to us in good working order as they were received in. You must not sell or in any way give up control of the goods.

You must pay to us the cost of replacing any goods, which are lost or stolen or damaged beyond economic repair. You should insure the goods for the replacement cost. If you receive any money as settlement of any claim relating to the damage or loss or theft of the goods, you must hold that money separately in trust for us and pay it to us when we ask you to. You must not negotiate any claim without our permission.

Our rights of access

We may enter any land or premises where we reasonably believe the goods are. We may do this at reasonable times and after giving reasonable notice. We can only have access if we need to inspect, test, repair, service, replace or repossess the goods.

Current offers

Did you love your RotoSpa hire? Get £250 off a brand new RotoSpa if you make a purchase within 6 months of your hire. Contact us today on 0121 354 4420 and quote HIRE OFFER.

Just add water – Rent to buy

Try before you buy

• *Refundable deposit of £499
• £199 per month rental
• Delivery and Installation included
• Chemicals and testing kit provided
• Six-month try before you buy rental period
• Covered by Manufacturers Parts and Labour Warranty
• Hand it back after six months with no financial impact**
• Decide to keep the Spa?
• Why not transfer to our Rent to Buy scheme?
• We’ll use the deposit and payments to calculate the Market value of the Spa
• RRP of the Spa package £5483 less try before you buy payments and deposit of £1693
• Leaves a balance of £3,790.

Rent to buy

• Engineer visit to inspection and service the Spa
• Chemicals provided
• Covered by Manufacturers Parts and Labour Warranty for the rent to buy period
• Balance of £3,790
• 11x payments of £199  & the final balloon payment of £1601
• You are the owner of the Spa
• We’ll send out one of our engineers to inspect and service the Spa
• * deposit retained if customers progress to rent to buy
• ** subject to fair wear and tear inspection
• end users only, not for businesses
• Orbis Model, 3 meter RCD cable, Thermal protective Jacket, Thermal Cover, Two Filters, Wi-Fi unit, Chlorine Granules (max 3 kg), PH+ (max 3kg), PH- (max 1kg), 250x DPD1 testing tablets, 250x Phenol Red testing tablets and a testing kit.
• Within 40 miles of showroom
• No payment holidays or payment breaks
• Admin fee of £45 to cover each delayed payment
• If at any time during the Rent to buy scheme you decide to hand the Spa back, you can do so with no financial penalties, we just need 30 days’ notice and payment for that months direct debit