Return & refund policy

Any goods received by the customer that are agreed by RotoSpa UK to be in a condition that is non-compliant with the Consumer Rights Act can be returned by collection to RotoSpa at no expense for a full refund. RotoSpa UK must be informed of the refusal of the goods and the reason for refusal in writing within 30 days of receipt.

If you simply change your mind about the purchase and wish to return the goods for a refund you can do so provided that the goods are returned at your expense unused, saleable and in their original packaging with all documentation. You should contact us to arrange this return and will be provided with a returns authorisation. There will be a 10% restocking fee which will be deducted from any refund provided. The goods will be inspected by RotoSpa prior to any refund or promise of refund.

If the returned goods are not unused, saleable or in their original packaging then a refund will be refused and the owner will have 7 days from the point of notification to collect the goods before they are disposed of.