Rotospa warranty terms & conditions: Retail customer

RotoSpa warranty terms & conditions – retail customers

These Terms and Conditions are the standard terms for the sale of goods by RotoSpa Limited, trading as RotoSpa, a private limited company registered in England under number 05038372, whose registered address is 35 Boldmere Road, Sutton Coldfield, B73 5UY.

Shell warranty – 20 years

RotoSpa Limited warrant the shell against water loss arising from structural failure, the shell surface finish against manufacturing defects in materials or processing; including cracks, blisters and de-lamination. This cover does not extend to damage caused by improper care, negligence, normal wear and tear or the fading colours and materials, whether caused by the natural effects of UV light over an extended period and or the misuse of chemicals.

Electrical components – 2 years
RotoSpa Limited warrant the factory installed electric components, pumps, heater, control system, heater tube, air blower and LED Light against malfunction arising from defects in materials or poor-quality fitting for a period of two years.  

Plumbing components – 2 years

RotoSpa Limited warrant the factory installed plumbing components from defective materials and poor-quality fitting, including leaks from pumps, heater unions, manifolds, filter housings and bonded joints.

Spa cover warranty – 1 year

RotoSpa Limited warrant the spa cover against defective material and poor-quality manufacture for a period of one years to the customer. However, this is subject to appropriate maintenance of the spa cover. We do not warranty damage caused due to failure to maintain the spas water chemistry, foam insert damage or breakages due to obvious signs of heavy objects placed on top of the spa cover, ripped handles or any tears to the vinyl.

Headrests and drinks tray warranty – 2 years 
RotoSpa Limited warrant the headrests and drinks tray to be free from defects in material or poor-quality manufacture for a period of two years. Fading, discolouration, and scratches are all considered normal wear and tear. Splits and rips are considered misuse of the user and is strictly void in any warranty claim.  

Spa filter warranty

RotoSpa Limited warrant that the spa filter element to be free from defects in material or poor-quality manufacture on delivery. Damage reported beyond the day of delivery is not under this warranty.

Trim and panelling warranty
RotoSpa Limited warrant that all spa trim and wood effect panelling to be free from material defects and poor-quality manufacture at the date of delivery.

 Other spa components – 1 year
RotoSpa Limited warrant the components not mentioned above, against malfunction arising from defects in material or poor quality of manufacture, such as the topside control unit, diverter cap, air control cap, cover clips, ozone, and jet inserts.

Conditions of warranty

All warranties apply from the date the spa is collected by or delivered to the customer and supported with evidence of an invoice, signed delivery note, warranty card and serial number. The warranty includes parts and onsite labour necessary for repair in the first 12 months. Year two’s warranty covers parts only, engineers travel and onsite labour are chargeable. This warranty is subject to the completion of an annual service by an authorised RotoSpa engineer. Any spa that does not have an annual service within 30 days either side of each annual anniversary of purchase, will no longer be supported by the Manufacturer’s warranty. All parts must be purchased from RotoSpa and installed by Rotospa or, one of its authorised panel of engineers. Failing which, all spa warranty including shell warranty will be void.  The warranty is given only to its initial purchaser at the address of installation and terminates on its transfer or ownership unless authorised by RotoSpa. Any movement of the Spa from its original position will no longer be supported by the Manufacturer’s warranty unless carried out by an authorised RotoSpa engineer. The warranty does not include engineers’ mileage or labour costs if no fault is detected. Furthermore, this warranty does not include costs incurred by a non-authorised engineer. Customers must gain written consent from RotoSpa Limited before instructing any non-authorised engineer. In all cases RotoSpa Limited has the sole responsibility for determining the cause and nature of a fault. RotoSpa Limited’s determination is final. RotoSpa Limited reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance, the customer shall be responsible for the cost of transportation, moving and installing the new spa into position. Only Spas manufactured by RotoSpa Limited and supplied directly or via its authorised dealers to residential retail customers are covered by this warranty. Any errors relating to air locks are expressly excluded from the warranty.  Any RotoSpa spa that is delivered outside of the UK Mainland is subject to a strict “parts only” warranty with the time limitations. RotoSpa will provide replacements for faulty parts once diagnosis has been carried out (where possible) and photographic or video evidence of the fault has been sent to RotoSpa. It is the customer’s responsibility to arrange for the parts to be fitted at their expense. RotoSpa will be unable to arrange engineer’s visits to repair spas outside of the UK Mainland. This warranty shall be void if the failure or defect was attributed to any extrinsic cause, accidental damage, improper use, modification, adaptation, neglect, wear and tear, improper installation and, improper connection with any peripheral or external electrical fault.

Execution

The customer must report any damage to the Spa at the time of delivery. A RotoSpa Limited representative will diagnose any reported fault over the telephone and may suggest several possible solutions for the customer to attempt. If no solution is found RotoSpa Limited will then send out an engineer to diagnose the problem. If an engineer visit is required, a call out charge will be payable in advance. A full refund shall be processed within 48 hours if a warranty fault is confirmed by an authorised RotoSpa Limited engineer. The customer will be solely responsible for the cost of any parts, travel and the engineer’s onsite labour charge should the fault not be determined as a warrantied failure.  This RotoSpa Limited warranty is valid only when the customer has returned the warranty validation certificate within 30 days of delivery to RotoSpa Ltd. If not returned, all electrical and plumbing components warranty will default to 12 months only. The spa and all its equipment must be fully accessible, having two feet clear around all sides. This space enables any work required to be safe and efficient. Rotospa Limited reserves the right to make additional charges to cover extra time spent undertaking any works due to restricted access.

Exclusions

All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, water quality from supply (hard/soft water) alterations or modifications not authorised by RotoSpa Limited. In compliance with the terms and conditions of your warranty, no chemicals and or other products should be added to your bathing water unless supplied by RotoSpa Limited. This warranty will become void if any of the following are evident; Unauthorised attempts to repair the Spa, incorrect use of the Spa including but not limited to running the Spa dry or filling the Spa incorrectly, leaving the spa uncovered or exposed to extreme seasonal weather when empty, electrical installation by a non-qualified electrician, ice in the spa, incorrect winter preparation, used in commercial settings, hire or reward, customised or modified in any way, abuse. The warranty will also become void if any of the following are evident. Chemical damage including but is not limited to limescale deposits on the Spa shell or any of its components, incorrect chemical levels, and incorrect use of chemicals. Please note that chemical use is the sole responsibility of the customer.  Shell and component defects resulting from not using the cover when the Spa is not in use. Any defects resulting from not maintaining or correctly operating the Spa: unless carrying out a proper shutdown (turning the Spa off and leaving it for a prolonged period while full). This warranty applies to brand new Spas, those that are purchased second hand or used are subject to alternative warranty.  Rotospa has the right to void any warranty given if the goods are used for anything other than normal purposes. Warranty claims are and will only be up to the value the RotoSpa was purchased at. (Pricing excludes price paid for delivery and any optional extras)                                 

Chemicals

Due to variations in the standard of chemicals available in the marketplace and the fact that we are unable to determine the quality of non RotoSpa products, it is a condition of all our warranties that only RotoSpa products should be used in our Spas. This condition serves to protect the safety of the Spa as well as its users. The use of unauthorised chemicals in your Spa will result in your warranty being void. Headrests, covers and any other components shall not be covered by warranty in the event of chemical misuse or overdosing chemicals. This condition includes but is not limited to chemicals, fragrances, and cleaning products.

Disclaimer
RotoSpa Limited will not be liable for loss of use of the spa, or any incidental expenses incurred because of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss.  In the event RotoSpa Limited considers it necessary to remove the spa to a place of repair or that the Spa or shell be replaced, any costs of the spa removal and replacement landscaping, decking, fencing, and/or structural removal, alteration and/or replacement or other costs of providing access to the spa will be the customer responsibility. Any repairs or replacement parts fitted or supplied during the warranty period shall assume as its warranty only the remaining portion of the warranty on the original product. Strictly manufacturing faults and defects only. Travel and labour are not included, and these costs are to be met by the customer.

Changes to terms and conditions

We may from time to time change these terms and conditions without giving notice, but we will use our reasonable endeavours to inform you of any change as soon as is reasonably possible.

Law and jurisdiction

These terms and conditions and the relationship between RotoSpa Limited and you which shall be governed and construed in accordance with the law of England and Wales.

This RotoSpa Limited warranty is valid only when the customer has returned the warranty validation certificate within 30 days of delivery to RotoSpa Ltd. Otherwise all electrical and plumbing components warranty reduces to 12 months only.

In order to obtain service under this warranty, please contact RotoSpa on 0121 354 3428. Please have the serial number of your spa available.